Refund policy
Everything here is made for you, after you order it. Nothing sits on a shelf waiting — when your order comes in, we print it. That's what lets us offer 19 sizes instead of three, and it's why our policy works a little differently than a big-box store's.
Made-to-order means final sale
Because every item is produced specifically for your order, we can't accept returns for change of mind. These are skin-contact items, and a returned splint or wheelchair accessory can't go back into rotation for someone else.
But we're not going to leave you with something that doesn't work. Here's what we do instead:
Our Guarantee
- Ring Splints: Sizing from a screen is hard. If your splint doesn't fit, message us within 30 days with your order number and which size didn't work, and we'll reprint it in a different size for the cost of shipping only. One remake per order. No return needed — keep the original as a spare or pass it to a friend.
- Wheelchair Accessories: Email us if there is a fit concern! Every print is tested on an OAS Air Pro Electric Wheelchair, but there are small variations that may make yours work not quite right. We will do our best to troubleshoot options with you to make it right.
If something's wrong, we fix it
Full replacement or refund, your choice, if your order:
- Arrives damaged or broken
- Has a print defect
- Is the wrong item or size versus what you ordered
- Never shows up
Message us within 30 days of delivery with a photo. No return shipping required — it costs more to mail a splint back than to make you a new one.
Cancellations
Changed your mind? Email us before your order ships and we'll cancel it, full refund, no questions. Once it's printed, we can't put the filament back.
Custom & bundle orders
Find Your Fit bundles and custom sizing requests follow the same rules — Fit Guarantee applies to one item in the bundle.
How to reach us
Email us with your order number. We answer within 3 business days. Tell us what's going on and we'll sort it out.